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"MEMBERS HELP & FAQ"

If you still don't see the answer or the system is still giving you problems, please email aeps@aeps.com
or try our
E-Live Help

  1. Enrollment Form ?
  2. Personal Information Form ?
  3. Employment Information form ?
  4. Restrict an Employer Form ?
  5. Education Form ?
  6. Maintenance Form ?
  7. I updated the form with new information but when I viewed my information it was still the same and did not Change ?
  8. I have not logged into AEPS in a while and now I get Session Timed out?
  9. It takes forever to load information ?
  10. Active Members Job page ?
  11. I got this when I tried to look at the Active Members Job Page ?
       "This information is available to PAID Members Only. If you are currently under a ten day free enrollment you DO NOT have access to this page."
  12. Why we need your e-mail address ?
  13. How do I enter my e-mail address ?
  14. WWW Browser Requirements ?
  15. When submitting form get unknown security error ?
  16. What is a cover letter?
  17. How do I create a cover letter?
  18. What is a letter of recommendation?
  19. How will the letter of recommendation help me?
  20. How do I edit and upload a picture?
  21. How do I upload cover letters and letters of recommendation?
  22. How do I upload a resume?


 


1. Enrollment Form?


The AEPS enrollment form should be completed in order to be available on all possible company searches. The information you enter is voluntary however leaving areas of your qualifications blank may result in not being included on a search.

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2. Personal Information form?

All of the fields marked with an asterisk (*) must be completed in order to submit your information. A member number will be issued to you after you have completed the information on this page (remember all information is voluntary). If after you click submit (and waited a sufficient amount of time) and you are not issued a member number stop and email us your name. We will then email you back your member number so you can complete the enrollment process.

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3. Employment Information form?

You can enter as many employers as you would like. It is recommended to include at least a 10-year employment history. You must include month and year in both "to" and "from" date section. If you have any problems updating or deleting an employer please email us with the problem and please include the type of operating system you are using as well as the web browser or internet provider you use to access our website.
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4. Restrict an Employer Form?

On this page you can restrict any employer you wish from having access to your information. To select multiple employers hold the control key down while you click on the employers you wish to restrict. If you need to add an employer you must reselect the entire group of restricted employers hold the control key and click on the new restriction.
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5. Education Form?

On this page you can enter all your Educational information. You can only submit your highest degree attained. This means any company searching for any degree up to the degree you have you will be included in this search. A company seeking an applicant with a degree higher than the one you have listed will exclude you from the search.
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6. Maintenance Form?

On this page you can enter your Maintenance information. You will need to hold the control key down in order to select multiple aircraft or engines etc. If you have worked on an aircraft or engine not listed. Please email us and we will have it added to our database.
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7. I updated the form with new information but when I viewed my information it was still the same and did not Change?

Depending on the web browser you are using it is sometimes necessary to refresh or reload the web page. If this does not work try re entering the information and watch closely to make sure the information submits. If you encounter a DB101 error or similar, please email us and let us know the error you get in addition to the information you are trying to update.

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8. I have not logged into AEPS in a while and now I get Session Timed out?

I have not logged into AEPS in a while and now I get Session Timed out? First make sure you have enabled "cookies" on your web browser.If you have had a session time out. To login again please click on "you are logged in as member". On the following page please look to the right side of the AEPS task bar and click "log off". Then return to the Log in page and re enter your member # and last name. The system will automatically time out or log you off after 1 hour. It is best to try to remember to log off before leaving the AEPS website for security reasons.

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9. It takes forever to load information ?

This could be several things your, modem speed, size of your processor, your internet provider or just that the web is very busy. Our systems can handle 2500 inquiries at simultaneously. We can also process 1,000,000 transaction simultaneously. The most we have seen our system used is about 40% at the peak. So if it seems like too long contact your Net Provider.

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10. Active Members Job page ?

The jobs page is set to display those jobs connected with the "positions desired" in your enrollment form. If you need to change your positions desired and you are an active member please email us the position and years of experience and we will make the changes for you. All changes to the position desired are contingent on the membership package you are currently enrolled in.

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11. I got this when I tried to look at the Active Members Job Page ?

You can not view the members job page unless you are an active member. To be an active member you must have PAID (there's that dirty word). About six months ago we took a poll of our paid member and they requested that the page be restricted to active members. If you would like to activate your membership just click:
Activate My Membership. If you have already activated your membership and received your confirmation you must log out and log back in to the website from the home page so your computer recognizes the changes.
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12. Why we need your e-mail address ?

When you sign-up with AEPS, one of the things we ask you for is your correct Internet e-mail address. We need this for several reasons. When you first enroll, our server automatically sends a welcome letter to you via email to make sure that you are who you say you are. You must reply to this email confirmation within one week. Another reason we need your e-mail address is so that we can send you AviationCareer.net and Job Alerts, our e-mail newsletter that brings you capsule summaries of late-breaking aviation news, new additions to AEPS/AviationNet, and other time-critical information of interest to aviation industry. Our job alert notifies you any time your enrollment form is searched on. Employer will use email to contact you concerning employment.
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13. How do I enter My e-mail Address?

The email address we need is your correct Internet mail address. This always contains an at-sign ("@") in the middle and usually looks something like "yourname@organization.xxx".

    • America Online: If you get your mail on AOL, your e-mail address looks like "membername@aol.com". If your AOL member name contains embedded spaces, they should be omitted from your e-mail address.
    • Prodigy: Prodigy is similar except it's "userid@prodigy.com". Many prodigy user IDs look like "XYZ123A", so the e-mail address would be "XYZ123A@prodigy.com".
    • CompuServe: If you use CompuServe mail, your e-mail address looks like "71234.5678@compuserve.com" or "102345.6789@compuserve.com". Note that the part to the left of the @ is your CompuServe PPN but with the comma replaced by a period (very important!).
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14. WWW Browser Requirements?

To access AEPS/AviationNet you need forms-capable web browser software. Numerous features of AEPS/AviationNet use fill-in forms...the enrollment procedure, the threaded messaging system, database access, on-line shopping, and so forth. Also, because access to AEPS/AviationNet is password-protected, you need a browser that supports authentication. Nowadays, most browsers support both forms and authentication. But if you're still using an old one that doesn't, you'll have to update it before you can register and access AEPS/AviationNet.
The two major browsers are:

Netscape
and Microsoft Internet Explorer
Other widely-used browsers that are suitable include NCSA Mosaic, Spyglass Mosaic, CompuServe/Spry's AIR Mosaic, Netcom's NetCruiser, and the web browsers built into the America Online and Prodigy on-line services. If your browser isn't listed here, it may well still work okay. But if it doesn't support forms or authentication, you'll need to get one that does.
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15. When submitting form get unknown security error ?

Every time I try to submit information on a form I get an error such as "security library has data base error-will be enabled to connect securely"
You may need to update your browser to a newer version (see ques #17 above)
if you are still having problems you may need to use unsecured forms. There is a link at the bottom of each form to an unsecure version. To use this scroll down to bottom of form you are having problem submitting and click on the link "unsecure version".

Q. How safe is unsecured version ?

A. It is still safe for non sensitive data such as credit card info, AEPS offers secure version by default as we want you to feel as comfortable as possible about your information. However there are a few instances where browsers can be incompatible with secure forms. If you do not feel secure about using an unsecured from please contact us at aeps@aeps.com.

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16. What is a Cover Letter?

An opportunity to convey your interest and qualifications, and also give the employer an opportunity to observe your attentiveness to detail, spelling, grammar, and the overall quality of your written communication.
• Introduce yourself and state your objective
• personalize your resume
• highlight information that addresses the needs and interests of the employer

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17. How do I create a Cover Letter?

Please view the example below:

May 13, 200X
Mr Jack Moore
Chief Pilot
Altitude Airlines Inc.
2255 Dubinski Way
Cooper City, FL 33333

Dear Mr. Moore,

Your description for an open Pilots position posted on AEPS.com suggests you may be seeking someone with my background. I offer over 5 years of professional flight experience with 5,000 hours logged. Competent in the field of aviation, I have an impeccable flight and safety record.

Most recently at Storm Airways, I served as first officer on a Boeing 737. I have on many occasions received commendations from both passengers and co-works for conducting smooth flights. My background also included single engine flight instructor experience. I have personally assisted over 100 students to obtain their licenses.

I have included my resume for your review.

If you are interested in a confident and self motivated candidate, we shall speak. I would be more than happy to meet for an interview at your convenience. I look forward to our first meeting.

Sincerely Yours,

Jonathan Smith

Important: Your cover letter MUST be part of the SAME document as your resume. Once you have typed your cover letter, hit "enter" until you are on "page two". ON PAGE TWO, begin your Resume and when finished, proceed to upload.

To put the COVER LETTER before the resume, simply copy and paste your cover letter to the first line on your resume document. THEN hit enter until your resume moves onto the next page.
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18. What is a Letter of Recommendation?

The letter of recommendation is a statement issued by the recommender which is usually your previous boss, past coworker, friend, or family member. It is recommenced to obtain at least three letters of recommendation, and preferably from people who will have only positive things to say about you.
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19. How will the Letter or Recommendation help me?

It will give you a competitive edge against those that apply for the same position without. It is important to understand, that the main goal of the employer when reviewing an applicants credentials is to obtain as much information as possible before deciding whether or not to bring that applicant in for an interview.

Important: Your letter of recommendation MUST be part of the SAME document as your Resume & Cover Letter. Once you have typed your cover letter, and resume hit "enter" until you are on a new page. ON THE NEW PAGE, begin copying your Letters of Recommendation, and when finished, proceed to upload.
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20. How do I edit and upload a picture?

Picture file size should be under 50 KB (kilobytes) for quick page downloads.

The visual size of your picture should be no larger than a standard photograph (ex. 3" by 5" or 4" by 6").

Save your edited picture as a JPEG or JPG file (file types other than JPEG, JPG, or GIF should not be used).

Here's how:

Choose Save As from the File menu.
Name your file (ex. mike_1.jpg).
Select JPEG or JPG from the "Save as type" drop-down list.
Note: Selecting JPEG or JPG will automatically end your filename with .jpg (for example, mike_1 will now be mike_1.jpg).

Once you have a picture to upload, then go to "Update Personal Information", and there you will see a box labeled "Upload Attachment". Select the one for photos, then find your photo where you saved it, and that's it!
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21. How do I upload Cover Letters and Letters of Recommendation?

Here's how:
Choose Save As from the File menu.
Name your file (ex. letter_1.doc).
Select DOC from the "Save as type" drop-down list.
Note: Selecting DOC will automatically end your filename with .jpg (for example, letter_1 will now be letter_1.doc).

Once you have a document to upload, then go to "Update Personal Information", and there you will see a box labeled"Upload Attachment". Select the one for "Resume on File", then find your documents where you saved them, and that's it!
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22. How do I upload a resume?

Here's how:
Before you do anything, know where your resume is saved. If it's saved on a disk, then have that disk handy. If it's saved on your computer, be sure to know where on your computer your resume is.

1. Click on the Browse button. A new window should appear, displaying files and folders contained within your computer.
2. Locate your resume and then click on it once.
3. Now click on the button in the new window that is labled "Open"
.
4. All that is left now, is for you to click on the button labled "Submit Profile" which is located at the bottom of the page.
5. And that's it! We now have a copy of the file you uploaded!

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